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Tell us how we did
Good or bad, we want to hear it. Making a complaint will never change the help you get from us.
What happens with a complaint
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01 · First
We say we’ve got it
And tell you the name of the person looking into it.
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02 · Next
We look into it
We talk to the people involved. We may call you to understand more.
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03 · Then
We tell you what we found
And what we’re changing because of it.
Give feedback
Email us
Put “Feedback” or “Complaint” in the subject line. You can stay anonymous: you don’t need to give your name. Rather talk? Call 0412 885 481, or ask for the manager when you come in.
What you can do next
Get help
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Hours and directionsOpen Monday to Friday, 9am to 5pmCall
0412 885 481During opening hours